Rostock-Trelleborg

Contact

Have a question about your booking or the Rostock - Trelleborg crossing? Here's the right contact for each ferry company.

Read the answers
  • TT-Line and Stena Line customer service
  • Rostock port and Trelleborg port
  • Answers to common questions in the FAQ

Booking with TT-Line

Rebooking, cancellation, travel documents and questions about the Tom Sawyer and the Huckleberry Finn

Booking with Stena Line

Rebooking, cancellation, travel documents and questions about the M/S Skåne and M/S Mecklenburg-Vorpommern

Question about the port

Access, parking and check-in points in Rostock and Trelleborg

TT-Line - customer service

For bookings with TT-Line, rebooking, cancellation and travel documents, as well as questions about cabins, vehicles and dogs on board, TT-Line customer service is the right contact. TT-Line doesn't publish a phone number; contact forms are answered Monday to Friday from 08:00 to 16:00, and a chatbot answers around the clock on the website and via WhatsApp. Have your booking number ready.
  • Contact form: Response Mon-Fri 08:00-16:00
  • Chat: around the clock, website and WhatsApp

Open TT-Line contact

Stena Line - customer service

For bookings with Stena Line, rebooking, cancellation and travel documents, as well as questions about cabins, sleeping berths, vehicle dimensions and pet cabins, Stena Line's German customer service is the right contact, Monday to Friday from 08:30 to 12:30 and 13:30 to 18:00, Saturdays from 09:00 to 12:00 and 12:30 to 16:00.
  • Phone: +49 431 9099

Open Stena Line customer service

Rostock and Trelleborg ports

Access, parking and the check-in points are described on the Rostock ferry port and Trelleborg ferry port pages. Parking at Rostock port is listed by the port operator Rostock Port on its website.

Open Rostock Port